Post-Launch Checklist
Business Questions: Post-Launch
Business
- Business goals being met? (e.g. sales, revenue, user engagement)
- Key performance indicators (KPIs) being met?
- Any other concerns or feedback from the business stakeholders and user roles?
- Have there been any notable errors and/or error rates acceptable?
Users
- Users satisfied with the user experience?
- Issues with the site's functionality or usability?
- Satisfied with the site's marketing or branding?
- Issues with the site's customer service or support?
Performance
- Are there any issues with the site's scalability or performance?
- Are there any issues with the site's security?
- Problems with site's compliance or regulatory requirements?
- Are there any issues with the site's analytics and tracking?
Technical Questions: Post-Launch
User
- Are the various user roles satisfied?
- Any opportunities to improve the user experience or address customer feedback?
- How is the current system's accessibility and can it be made more accessible?
Cost
- Are costs as expected?
- Any cost way out of line of expectations?
- Any orphaned resources not being used?
- Can you optimize costs or improve cost efficiency?
Reliability
- How is the system currently handling errors and exceptions? Can error handling be improved?
- Are there any issues with the current system's maintainability or can it be made more maintainable?
- Can you improve the reliability of the system?
Operations
- Is the system currently being backed up and how can disaster recovery be improved?
- Is the system currently being monitored and how can monitoring be improved?
- Are there any issues with the current deployment process or can it be made more efficient?
- Are there any issues with the current system's testability and can it be made more testable?
- Are there any issues with the current system's configurability and can it be made more configurable?
Perforance
- Are there any scalability issues, and is the system able to handle an increase in traffic or load?
- How is the site currently performing in terms of response time, throughput, and error rate?
- Are there any bottlenecks or points of failure in the system?
Security
- Are there any security vulnerabilities or areas for improvement in security?
- Was a penetration review complete?
- Are there are any other phase 2 security measures, such as dashboard, code scans etc.
- Are there any issues with the current architecture, and can it be made more modular, decoupled, or fault-tolerant?
- How are updates and new features being currently implemented and can this process be made more efficient?
- Is everything good with availability and can it be made more highly available?
- How is the current system's performance and can it be made more performant?
- Are there any issues with the current system's usability and can it be made more user-friendly?
User Survey questions: Post-launch
- How easy was it to find what you were looking for on the site?
- How satisfied are you with the overall design and layout of the site?
- How satisfied are you with the app's performance and speed?
- Are there any features or functionality that you feel are missing from the site?
- How satisfied are you with the app's mobile experience?
- Are there any improvements or changes that you would suggest?
- How happy are you with the site's search functionality?
- How are the site's navigation and menu options?
- How happy are you with the site's content?
- What did you think about the site's checkout and payment process?
- How satisfied are you with the app's customer service or support?
- Would you recommend the site to a friend or colleague?
- How satisfied are you with the app's overall functionality?
- What did you think about the site's visual design and aesthetics?
- How is the site's ease of use?
- How would you rate the site's accessibility?
- How satisfied are you with the site's mobile responsiveness?
- How is the app's error handling and messaging?
- How happy are you with the site's loading time and responsiveness?
- What did you think about the site's registration and login process?
- How satisfied are you with the site's personalization and customization options?
- How happy are you with the site's data privacy and security?
- How satisfied are you with the site's localization and language support?
- How satisfied are you with the site's integration with other services or platforms?
- How would you rate the site's overall value proposition?
- How satisfied are you with the site's overall brand representation?
- What is your overall experience with the site?
Maintenance: Site Reliability and DevOps
Some SRE and DevOps duties often required after launch:
- Administering and monitoring production jobs
- Rollback of faulty software deployments
- Blocking or limiting unwanted traffic
- Increasing serving capacity
- Debugging and troubleshooting issues
- Managing traffic to and from clusters
- Utilizing monitoring systems for alerts and visualization
- Documenting system architecture, components, and dependencies.
- Managing and maintaining backups and disaster recovery plans
- Security and vulnerability management
- Performance tuning and optimization
- Managing and updating dependencies and third-party services
- Coordinating and communicating with other teams and stakeholders
- Implementing and enforcing compliance and regulatory requirements
- Managing and updating documentation for systems and processes.